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Careers

Trailhead Paddle Shack has been an Ottawa institution since 1972, combining a bricks and mortar retail store with an ever-expanding online sales presence. We offer the best outdoor gear from top suppliers as well as our own house designed, custom line of products. Our brand is famous for knowledgeable, friendly customer service and a high level of expertise.

We are always accepting resumes for all departments. Please browse current open positions and use the form below to apply. We offer a safe working environment with priority on taking all possible measures to keep our staff healthy. Trailhead Paddle Shack offers competitive wages, opportunity for advancement, benefits, and a flexible schedule that gives you time to get outside. If you have a love of the outdoors, a drive to succeed, and a talent for customer service, this could be your next adventure.

 

Current Postings:

We are looking for a Sales Associate in the clothing department to join our friendly, dedicated and creative team. The ideal candidate will have a great attitude and a passion for our apparel and accessories. This position requires a high level of energy and an ability to be attentive to customers' needs. The Sales Associate will also be responsible for assisting other members of the sales team, performing administrative duties, restocking inventory and being an integral part of the creative process. At Trailhead, we value lifelong learners and outdoor enthusiasts. As the outdoor industry is ever-changing, we are looking for employees who are adaptable, eager to learn and are excited about the outdoors as much as we are!

Key Responsibilities:
  • Greets customers and creates a welcoming shopping atmosphere
  • Delivers exceptional customer service to everyone who comes into the store
  • Drives sales through customer engagement, sharing product knowledge and add-on selling
  • Assists customers at the changerooms
  • Answers phone calls and responds to customers’ questions
  • Assists with stocking the floor with product
  • Helps in keeping the department clean and organized
  • Keeps up to date on new product arrivals and current promotions
  • Assists with opening and closing tasks
Qualifications:
  • Previous experience in a retail environment
  • Knowledge of the outdoors and leading brands is considered an asset
  • Ability to multitask
  • Strong interpersonal and communication skills
  • Strong work ethic and ability to work well as part of a team
  • Bilingualism (English/French) is an asset

If you are passionate about the great outdoors and wanting to work with like minded outdoor enthusiasts, apply today!

We thank all applicants for their interest, however only those selected for an interview will be contacted.

We are looking for a Sales Associate in the Paddling and Camping department to join our friendly, dedicated, and creative team. The ideal candidate will have a great attitude and a passion for paddling and camping gears. This position requires a high level of energy and an ability to be attentive to customers' needs. The Sales Associate will also be responsible for assisting other members of the sales team, performing administrative duties, restocking inventory and being an integral part of the creative process. At Trailhead, we value lifelong learners and outdoor enthusiasts. As the outdoor industry is ever-changing, we are looking for employees who are adaptable, eager to learn and are excited about the outdoors as much as we are!

Key Responsibilities:
  • Greets customers and creates a welcoming shopping atmosphere
  • Delivers exceptional customer service to everyone who comes into the store
  • Drives sales through customer engagement, sharing product knowledge and add-on selling
  • Assists customers with loading their newly purchased boats
  • Answers phone calls and responds to customers’ questions
  • Assists with stocking the floor with product
  • Keeps the department clean and organized
  • Keeps up to date on new product arrivals and current promotions
  • Assists with opening and closing tasks
Qualifications:
  • Previous experience in a retail environment
  • Experience with sea kayaks, white water kayaks, stand up paddleboards or canoes
  • Experience with camping equipment and accessories
  • Knowledge of the outdoors and leading brands is considered an asset
  • Ability to multitask
  • Comfortable working on ladders
  • Ability to lift 50 lbs.
  • Strong interpersonal and communication skills
  • Strong work ethic and ability to work well as part of a team
  • Bilingualism (English/French) is considered an asset

If you are passionate about the great outdoors and wanting to work with like minded outdoor enthusiasts, apply today!

We thank all applicants for their interest, however only those selected for an interview will be contacted.