Careers
Trailhead Paddle Shack has been an Ottawa institution since 1972, combining a bricks and mortar retail store with an ever-expanding online sales presence. We offer the best outdoor gear from top suppliers as well as our own house designed, custom line of products. Our brand is famous for knowledgeable, friendly customer service and a high level of expertise.
We are always accepting resumes for all departments. Please browse current open positions and apply via the form below. We offer a safe working environment with priority on taking all possible measures to keep our staff healthy. Trailhead Paddle Shack offers competitive wages, opportunity for advancement, benefits, and a flexible schedule that gives you time to get outside. If you have a love of the outdoors, a drive to succeed, and a talent for customer service, this could be your next adventure.
Current Postings:
We are looking for a Sales Associate in the clothing department to join our friendly, dedicated and creative team. The ideal candidate will have a great attitude and a passion for our apparel and accessories. This position requires a high level of energy and an ability to be attentive to customers' needs. The Sales Associate will also be responsible for assisting other members of the sales team, performing administrative duties, restocking inventory and being an integral part of the creative process. At Trailhead, we value lifelong learners and outdoor enthusiasts. As the outdoor industry is ever-changing, we are looking for employees who are adaptable, eager to learn and are excited about the outdoors as much as we are!
Key Responsibilities:
- Greets customers and creates a welcoming shopping atmosphere
- Delivers exceptional customer service to everyone who comes into the store
- Drives sales through customer engagement, sharing product knowledge and add-on selling
- Assists customers at the changerooms
- Answers phone calls and responds to customers’ questions
- Assists with stocking the floor with product
- Helps in keeping the department clean and organized
- Keeps up to date on new product arrivals and current promotions
- Assists with opening and closing tasks
Qualifications:
- Previous experience in a retail environment
- Knowledge of the outdoors and leading brands is considered an asset
- Ability to multitask
- Strong interpersonal and communication skills
- Strong work ethic and ability to work well as part of a team
- Bilingualism (English/French) is an asset
If you are passionate about the great outdoors and want to work with like minded outdoor enthusiasts, apply today! We highly encourage you to visit us in store to meet with our manager and drop off your resume!
We thank all applicants for their interest, however only those selected for an interview will be contacted.
Sales associates in the ski department play an important part in the store during the winter season. A great customer experience comes from the knowledge and advice our sales associates can provide and the relationships that they create. At Trailhead, we value lifelong learners and outdoor enthusiasts. As the outdoor industry is ever-changing, we are looking for employees who are adaptable, eager to learn and are excited about the outdoors as much as we are!
Key Responsibilities:
- Greets customers and creates a welcoming shopping atmosphere
- Delivers exceptional customer service to everyone who comes into the store
- Drives sales through customer engagement, sharing product knowledge and add-on selling
- Assist customers in selecting and fitting skis and boots
- Explain boot/binding systems
- Size and camber test skis
- Undersatand the differences between skis
- Communicate winter shop services to customers
- Complete work order forms for the ski technician and communicate appropriate wait times
- Organize and maintain ski department in accordance with the standards set by the store and management
- Maintain standards on related softgoods in the department
- Answers phone calls and responds to customers’ questions
- Assists with stocking the floor with product
- Help in keeping the department clean and organized
- Keep up to date on new product arrivals and current promotions
- Assists with opening and closing tasks
Qualifications:
- Previous experience in a retail environment
- Experience with cross-country skis and equipment
- Experience in alpine-touring skis is considered an asset (Please specify in application if you have experience)
- Knowledge of the outdoors and leading brands is considered an asset
- Ability to multitask
- Comfortable working on ladders
- Ability to lift 50 lbs.
- Strong interpersonal and communication skills
- Strong work ethic and ability to work well as part of a team
- Bilingualism (English/French) is considered an asset
If you are passionate about the great outdoors and want to work with like minded outdoor enthusiasts, apply today! We highly encourage you to visit us in store to meet with our manager and drop off your resume!
We thank all applicants for their interest, however only those selected for an interview will be contacted.
We are looking for a Sales Associate in the Paddling and Camping department to join our friendly, dedicated, and creative team. The ideal candidate will have a great attitude and a passion for paddling and camping gears. This position requires a high level of energy and an ability to be attentive to customers' needs. The Sales Associate will also be responsible for assisting other members of the sales team, performing administrative duties, restocking inventory and being an integral part of the creative process. At Trailhead, we value lifelong learners and outdoor enthusiasts. As the outdoor industry is ever-changing, we are looking for employees who are adaptable, eager to learn and are excited about the outdoors as much as we are!
Key Responsibilities:
- Greets customers and creates a welcoming shopping atmosphere
- Delivers exceptional customer service to everyone who comes into the store
- Drives sales through customer engagement, sharing product knowledge and add-on selling
- Assists customers with loading their newly purchased boats
- Answers phone calls and responds to customers’ questions
- Assists with stocking the floor with product
- Keeps the department clean and organized
- Keeps up to date on new product arrivals and current promotions
- Assists with opening and closing tasks
Qualifications:
- Previous experience in a retail environment
- Experience with sea kayaks, white water kayaks, stand up paddleboards or canoes
- Experience with camping equipment and accessories
- Knowledge of the outdoors and leading brands is considered an asset
- Ability to multitask
- Comfortable working on ladders
- Ability to lift 50 lbs.
- Strong interpersonal and communication skills
- Strong work ethic and ability to work well as part of a team
- Bilingualism (English/French) is considered an asset
If you are passionate about the great outdoors and want to work with like minded outdoor enthusiasts, apply today! We highly encourage you to visit us in store to meet with our manager and drop off your resume!
We thank all applicants for their interest, however only those selected for an interview will be contacted.
We are looking for a full-time Cashier to join our passionate, friendly, dedicated, and creative team. Our Cashiers connect with customers through delightful conversations and efficient transactions to create a memorable in-store shopping experience.
The ideal candidate will have a great attitude and a passion for outdoor adventures and customer service. This position requires a high level of energy and an ability to be attentive to customers' needs. The Cashier will also be responsible for communicating with other staff members of the sales team to provide excellent customer service and being an integral part of the creative process. At Trailhead, we value lifelong learners and outdoor enthusiasts. As the outdoor industry is ever-changing, we are looking for employees who are adaptable, eager to learn and are excited about the outdoors as much as we are!
Key Responsibilities:
- Greets customers and creates a welcoming shopping atmosphere
- Delivers exceptional customer service to everyone who comes into the store
- Scan products and process customer transactions accurately
- Support in the delivery of company-directed promotions and programs
- Handle cash and credit card transactions
- Keep the register area neat and stocked with essential supplies
- Assist customers with general inquiries
- Maintain a positive environment in the store
- Answers phone calls and responds to customers’ questions
- Assists with opening and closing tasks
Qualifications:
- Previous experience in a retail environment is an asset but not required
- Knowledge of the outdoors and leading brands is considered an asset
- Ability to multitask
- Strong interpersonal and communication skills
- Strong work ethic and ability to work well as part of a team
- Adaptable in a fast-paced work environment
- Resourceful and courteous when resolving inquiries
- Motivated to learn new things and delivering great customer service
- Flexibility to work a variety of hours which may include days, evenings, and weekends
- Able to move 25lbs and remain in a stationary or standing position for entire shifts
- Bilingualism (English/French) is an asset
Good news! No previous experience is required. We provide you with training to set you up for success! If you are passionate about the great outdoors and want to work with like minded outdoor enthusiasts, apply today! We highly encourage you to visit us in store to meet with our manager and drop off your resume!
We thank all applicants for their interest, however only those selected for an interview will be contacted.