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Careers

An Ottawa institution since 1972, Trailhead Paddle Shack combines a bricks and mortar retail store with an ever expanding online sales presence. We offer the best in outdoor gear from top suppliers as well as our own house designed, custom line of products. Our brand is famous for knowledgeable, friendly customer service and a high level of expertise.

We are always accepting resumes for all departments. Please browse current open positions and use the form below to apply. We offer a safe working environment with priority on taking all possible measures to keep our staff healthy. Trailhead Paddle Shack offers competitive wages, opportunity for advancement, benefits, and a flexible schedule that gives you time to get outside. If you have a love of the outdoors, a drive to succeed, and a talent for customer service, this could be your next adventure.

 

Current Postings:

Sales associates in the Clothing department are very important in the function of the store. A great customer experience comes from the knowledge and advice our sales associates can provide and the relationships that they create. At Trailhead, we value lifelong learners and outdoor enthusiasts. As the outdoor industry is ever-changing, we are looking for employees who are adaptable, eager to learn and are excited about the outdoors as much as we are!

Duties and Responsibilities:
  • Greets customers and creates a welcoming shopping atmosphere
  • Delivers exceptional customer service to everyone who comes into the store
  • Drives sales through customer engagement, sharing product knowledge and add-on selling
  • Assists customers at the changerooms
  • Answers phone calls and responds to customers’ questions
  • Assists with stocking the floor with product
  • Helps in keeping the department clean and organized
  • Keeps up to date on new product arrivals and current promotions
  • Assists with opening and closing tasks
Qualifications:
  • Previous experience in a retail environment
  • Knowledge of the outdoors and leading brands is considered an asset
  • Ability to multitask
  • Strong interpersonal and communication skills
  • Strong work ethic and ability to work well as part of a team
  • Bilingualism (English/French) is an asset

Sales associates in the Paddling and Camping department are vital to the store’s operation. A great customer experience comes from the knowledge and advice our sales associates can provide and the relationships that they create. At Trailhead, we value lifelong learners and outdoor enthusiasts. As the outdoor industry is ever-changing, we are looking for employees who are adaptable, eager to learn and are excited about the outdoors as much as we are!

Duties and Responsibilities:
  • Greets customers and creates a welcoming shopping atmosphere
  • Delivers exceptional customer service to everyone who comes into the store
  • Drives sales through customer engagement, sharing product knowledge and add-on selling
  • Assists customers with loading their newly purchased boats
  • Answers phone calls and responds to customers’ questions
  • Assists with stocking the floor with product
  • Keeps the department clean and organized
  • Keeps up to date on new product arrivals and current promotions
  • Assists with opening and closing tasks
Qualifications:
  • Previous experience in a retail environment
  • Experience with sea kayaks, white water kayaks, stand up paddleboards or canoes
  • Experience with camping equipment and accessories
  • Knowledge of the outdoors and leading brands is considered an asset
  • Ability to multitask
  • Comfortable working on ladders
  • Ability to lift 50 lbs.
  • Strong interpersonal and communication skills
  • Strong work ethic and ability to work well as part of a team
  • Bilingualism (English/French) is considered an asset

Sales associates in the ski department play an important part in the store during the winter season. A great customer experience comes from the knowledge and advice our sales associates can provide and the relationships that they create. At Trailhead, we value lifelong learners and outdoor enthusiasts. As the outdoor industry is ever-changing, we are looking for employees who are adaptable, eager to learn and are excited about the outdoors as much as we are!

Duties and Responsibilities:
  • Greets customers and creates a welcoming shopping atmosphere
  • Delivers exceptional customer service to everyone who comes into the store
  • Drives sales through customer engagement, sharing product knowledge and add-on selling
  • Assist customers in selecting and fitting skis and boots
    • Explain boot/binding systems
    • Size and camber test skis
    • Understand the differences between skis
  • Communicate winter shop services to customers
  • Complete work order forms for the ski technician and communicate appropriate wait times
  • Organize and maintain ski department in accordance with the standards set by the store and management
  • Maintain standards on related softgoods in the department
  • Answer phone calls and responds to customers’ questions
  • Assist with stocking the floor with product
  • Help in keeping the department clean and organized
  • Keep up to date on new product arrivals and current promotions
  • Assist with opening and closing tasks
Qualifications:
  • Previous experience in a retail environment

  • Experience with cross-country skis and equipment

  • Experience in alpine-touring skis is considered an asset (Please specify in application if you have experience)
  • Ability to multitask
  • Comfortable working on ladders
  • Ability to lift 50 lbs.
  • Strong interpersonal and communication skills
  • Strong work ethic and ability to work well as part of a team
  • Bilingualism (English/French) is an asset