Careers

We are looking for a Sales Associate in the clothing department to join our friendly, dedicated and creative team. The ideal candidate will have a great attitude and a passion for our apparel and accessories. This position requires a high level of energy and an ability to be attentive to customers' needs. The Sales Associate will also be responsible for assisting other members of the sales team, performing administrative duties, restocking inventory and being an integral part of the creative process. At Trailhead, we value lifelong learners and outdoor enthusiasts. As the outdoor industry is ever-changing, we are looking for employees who are adaptable, eager to learn and are excited about the outdoors as much as we are!

Key Responsibilities:

• Greets customers and creates a welcoming shopping atmosphere
• Delivers exceptional customer service to everyone who comes into the store
• Drives sales through customer engagement, sharing product knowledge and add-on selling
• Assists customers at the changerooms
• Answers phone calls and responds to customers’ questions
• Assists with stocking the floor with product
• Helps in keeping the department clean and organized
• Keeps up to date on new product arrivals and current promotions
• Assists with opening and closing tasks

Qualifications:

• Previous experience in a retail environment
• Knowledge of the outdoors and leading brands is considered an asset
• Ability to multitask
• Strong interpersonal and communication skills
• Strong work ethic and ability to work well as part of a team
• Bilingualism (English/French) is an asset

If you are passionate about the great outdoors and wanting to work with like minded outdoor enthusiasts, apply today!

We thank all applicants for their interest, however only those selected for an interview will be contacted.

We are looking for a Sales Associate in the Paddling and Camping department to join our friendly, dedicated, and creative team. The ideal candidate will have a great attitude and a passion for paddling and camping gears. This position requires a high level of energy and an ability to be attentive to customers' needs. The Sales Associate will also be responsible for assisting other members of the sales team, performing administrative duties, restocking inventory and being an integral part of the creative process. At Trailhead, we value lifelong learners and outdoor enthusiasts. As the outdoor industry is ever-changing, we are looking for employees who are adaptable, eager to learn and are excited about the outdoors as much as we are!

Key Responsibilities:

• Greets customers and creates a welcoming shopping atmosphere
• Delivers exceptional customer service to everyone who comes into the store
• Drives sales through customer engagement, sharing product knowledge and add-on selling
• Assists customers with loading their newly purchased boats
• Answers phone calls and responds to customers’ questions
• Assists with stocking the floor with product
• Keeps the department clean and organized
• Keeps up to date on new product arrivals and current promotions
• Assists with opening and closing tasks

Qualifications:

• Previous experience in a retail environment
• Experience with sea kayaks, white water kayaks, stand up paddleboards or canoes
• Experience with camping equipment and accessories
• Knowledge of the outdoors and leading brands is considered an asset
• Ability to multitask
• Comfortable working on ladders
• Ability to lift 50 lbs.
• Strong interpersonal and communication skills
• Strong work ethic and ability to work well as part of a team
• Bilingualism (English/French) is considered an asset

If you are passionate about the great outdoors and wanting to work with like minded outdoor enthusiasts, apply today!

We thank all applicants for their interest, however only those selected for an interview will be contacted.

Sales associates in the ski department play an important part in the store during the winter season. A great customer experience comes from the knowledge and advice our sales associates can provide and the relationships that they create. At Trailhead, we value lifelong learners and outdoor enthusiasts. As the outdoor industry is ever-changing, we are looking for employees who are adaptable, eager to learn and are excited about the outdoors as much as we are!

Key Responsibilities:

• Greets customers and creates a welcoming shopping atmosphere
• Delivers exceptional customer service to everyone who comes into the store
• Drives sales through customer engagement, sharing product knowledge and add-on selling
• Assist customers in selecting and fitting skis and boots
  • Explain boot/binding systems
  • Size and camber test skis
  • Undersatand the differences between skis
• Communicate winter shop services to customers
• Complete work order forms for the ski technician and communicate appropriate wait times
• Organize and maintain ski department in accordance with the standards set by the store and management
• Maintain standards on related softgoods in the department
• Answers phone calls and responds to customers’ questions
• Assists with stocking the floor with product
• Help in keeping the department clean and organized
• Keep up to date on new product arrivals and current promotions
• Assists with opening and closing tasks

Qualifications:

• Previous experience in a retail environment
• Experience with cross-country skis and equipment
• Experience in alpine-touring skis is considered an asset (Please specify in application if you have experience)
• Knowledge of the outdoors and leading brands is considered an asset
• Ability to multitask
• Comfortable working on ladders
• Ability to lift 50 lbs.
• Strong interpersonal and communication skills
• Strong work ethic and ability to work well as part of a team
• Bilingualism (English/French) is considered an asset

If you are passionate about the great outdoors and wanting to work with like minded outdoor enthusiasts, apply today!

We thank all applicants for their interest, however only those selected for an interview will be contacted.

At Trailhead Paddle Shack, we celebrate outdoor adventures. We are seeking an enthusiastic, experienced Assistant Manager to help lead our team and drive our business to the next level.

The Assistant Manager is a key player in our retail store, responsible for helping manage the day-to-day operations, supervising staff, assisting customers, and handling administrative duties. Your passion for outdoor activities and your leadership skills will be critical in fostering an environment where staff members feel inspired, customers feel well taken care of, and our store operates smoothly and successfully.

Key Responsibilities:

• Assist the Store Manager in the daily operations of the store, ensuring efficiency and smooth workflow.
• Supervise staff to ensure exceptional customer service and foster a strong sales-oriented atmosphere.
• Support in managing inventory, including organizing store displays, and ensuring merchandise is correctly accounted for, priced and promoted.
• Develop and maintain deep product knowledge to guide and advise customers on the best choices for their outdoor activities.
• Handle customer queries, issues, and complaints with utmost professionalism, ensuring customer satisfaction.
• Assist with staff recruitment, training, and performance evaluations.
• Ensure the store meets health and safety regulations.
• Support the planning and execution of in-store events and promotional activities.
• Analyze sales data, customer feedback, and market research to improve sales strategies and store performance.

Qualifications:

• Minimum of 2 years of retail management experience, preferably within the outdoor industry.
• Passion for Travel and Outdoor activities, with knowledge of Skiing, Hiking, Paddling and Camping.
• Strong leadership skills with the ability to inspire and motivate a team.
• Excellent customer service skills, with the ability to handle situations under pressure.
• Organizational skills, with the ability to multitask and manage time effectively.
• Proficiency with retail POS software and Google suite is an asset.
• Ability to lift and move up to 50 lbs.
• Comfortable working on ladders

We thank all applicants for their interest, however only those selected for an interview will be contacted.