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Store Pickup

 

 

1. Shop

  • Add all your favourite items into your shopping cart
  • Select In-store Pickup at checkout.
 

2. Wait for email notification

  • You will receive an email when your order is ready to be picked up.
  • Please wait for this email before coming to the store.
 

3. Pickup your order!

  • Come to the store during our operating hours.
  • Speak to any staff member to pick up your order.
  • Make sure to bring a piece of photo ID as well as the email you received confirming your order is ready for pickup.

Additional information

  • If someone else is picking up your order, please include their name in the notes section when placing your purchase. They will also need to bring photo ID to ensure we are giving your order to the right person.
  • If you need to cancel your order, you can reply to your confirmation email indicating that you would like to cancel. Your purchase will then be refunded onto your original method of payment.
  • You may return or exchange your items in store within 30 days of purchase as long as they meet the requirements. See Return Guidelines here: https://www.trailheadpaddleshack.ca/service/returns/